Refund Policy

1. Our Reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, invoicing, cancellations, and refunds for purchases made on our website.

Refunds for website purchases are handled in accordance with Paddle’s Refund Policy and Buyer Terms, together with this policy.

Subscriptions bought through the Apple App Store are billed by Apple and are subject to Apple’s refund policies. App Store refund requests must be made to Apple at reportaproblem.apple.com.

2. When Refunds Are Available

Refunds are provided where required by applicable law, including:

• statutory withdrawal or cancellation rights. For example, consumers in the European Union, the EEA, Switzerland, and the United Kingdom may have a right to withdraw within 14 days of purchase, subject to the conditions and exceptions set out in Paddle’s Refund Policy;
• billing errors, such as a duplicate charge or a charge made after a subscription was cancelled; and
• failure to provide the service, where Jumpseat World is not provided as described and we cannot resolve the problem within a reasonable time.

Refunds are not provided for change of mind, for partially used billing periods, or for time remaining in a billing period after cancellation, unless applicable law requires otherwise.

When a refund is issued, access to Jumpseat World for the refunded period ends.

3. How to Request a Refund

To request a refund, go to paddle.net, look up your purchase, and follow the instructions. You can also use the link in your Paddle receipt email.

If you need help, email us at hello@altitute.com from the email address linked to your Jumpseat account and include the date of the charge.

Approved refunds are returned to the original payment method.

4. Cancelling Your Subscription

Jumpseat World subscriptions renew automatically until cancelled. You can cancel:

• from Account → Subscription on the Jumpseat website, which opens your Paddle subscription portal;
• by using the “Manage subscription” link in your Paddle receipt email; or
• by visiting paddle.net.

Cancellation takes effect at the end of the current billing period. You will not be charged again, and you keep access to Jumpseat World until that period ends. Cancelling does not delete your account, flights, or travel history.

To avoid being charged for the next billing period, cancel before your renewal date.

5. Fraud and Chargebacks

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

Please contact Paddle or us before disputing a charge with your bank or card issuer. Access to Jumpseat World may be suspended while a chargeback is reviewed.

6. Your Statutory Rights

Nothing in this policy excludes or limits any rights you have under applicable consumer protection law.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

8. Contact Us

For questions about this Refund Policy, please contact us at: